FAQs

HOW TO BOOK

Online

Purchasing online by visiting www.eticketing.co.uk/iomttraces is the easiest and fastest way to make a booking - tickets will be emailed to you instantly!

For Sales enquires only please contact the Hotline: 0844 847 2518

For all other enquiries including refunds please contact Customer Services

Email queries can be sent to iomttraces@gov.im


When is the Hotline open?

The ticket Hotline is open year round at the following times:

Monday - Friday                 09:00 – 17:00

Saturday – Sunday & Bank Holidays              10:00 – 16:00

Where is the Official Box Office?The Official Box Office can be found at the TT Grandstand on Glencrutchery Road, Douglas, IM2 6DA

What are the Official Box Office Opening Hours?

CLASSIC TT RACES
Practice Week  Monday 15:00 - 20:00
Practice Week    Tuesday 15:00 - 20:00
Practice Week Wednesday 15:00 - 20:00
Practice Week Thursday 15:00 - 20:00
Practice Week Friday 10:00 - 20:00
Race Week Saturday 09:00 - 18:00
Race Week Sunday 12:00 - 14:00
Race Week Monday 09:00 - 18:00
Race Week Tuesday 10:00 - 14:00 ()in the event that this becomes a race day due to postponement 09:00 - 18:00)

 

TT RACES
Qualifying Week Saturday 12:00 - 20:00
Qualifying Week Sunday 12:00 - 20:00
Qualifying Week Monday 12:00 - 20:00
Qualifying Week Tuesday 12:00 - 20:00
Qualifying Week Wednesday 12:00 - 20:00
Qualifying Week Thursday 12:00 - 20:00
Qualifying Week Friday 12:00 - 20:00
Race Week Saturday 09:00 - 20:00
Race Week Sunday 12:00 - 17:00
Race Week Monday 09:00 - 20:00
Race Week Tuesday 12:00 - 17:00
Race Week Wednesday 09:00 - 20:00
Race Week Thursday 12:00 - 17:00
Race Week Friday 09:00 - 20:00
Race Week Saturday 10:00 - 14:00 (in the event that this becomes a race day due to a postponement 09:00 - 18:00)

Can I buy a ticket on the day? You can purchase tickets right up until the start of an event, subject to availability, by visiting www.iomttraces.com or by calling the Hotline 0844 847 2518. Alternatively you can visit the Official Box Office at the TT Grandstand on Glencrutchery Road.

How can I pay for my ticket? Online purchases can be paid for via credit or debit card. Tickets purchased at the Official Box Office can be paid for by debit or credit card, or cash. Tickets are subject to VAT at 20%.

Can I book a ticket for someone else or as a gift? Yes

How many tickets can I book at once? 30 maximum Grandstand tickets. Hospitality purchases are unlimited

Do children need a ticket for an Official Grandstand? Yes, children who need their own seat will need a ticket for access to an Official Grandstand

What is the minimum age for the VIP Hospitality Suite events? Guests attending a Race Day daytime VIP Hospitality event must be aged 16 or over. Guests aged under 18 must be accompanied by an adult. For all other events please see the individual ticket description for any age restrictions.


YOUR TICKET

When will I receive my Official Grandstand ticket? You will receive an instant e-ticket which will be sent to the email address that you have provided once payment has been made.

When will I receive my Official VIP Experience ticket? You will receive an instant e-ticket which will be sent to the email address that you have provided once payment has been made

When will I receive my Official VIP Hospitality (Race Day only) Experience Pack? You will receive an email confirmation for your order once payment has been made. Official VIP Hospitality Experience packs will be posted out approximately three weeks prior to the event date.  

What happens if my posted tickets don’t arrive in time? You will need to contact us at iomttraces@gov.im or by calling 01624 687087  

Are the Official Grandstands wheelchair accessible? Disabled seating is only available at the Main TT Grandstand, subject to availability. Please book by emailing iomttraces@gov.im

Is the VIP Hospitality Suite wheelchair accessible? Yes.


ON-SITE FACILITIES

Are there any cash points at the Official Grandstand sites? No, there are currently no cash points at any of the Official Grandstands locations, the nearest cashpoint is approximately 1km away.

What facilities are at the Official Grandstand sites? Official Grandstands offer WiFi, food and drink, toilets, parking and live race commentary.

Once I go into an Official Grandstand, can I leave and return later in the day? Yes, however you will need an entry stamp and your ticket for re-entry, so please look after it!

Where can I park? Please follow the signage provided and follow instructions of stewards.

VIP Hospitality Experience ticket holders will receive a parking pass allowing access to the dedicated VIP Car Park as part of their VIP Hospitality Experience Pack 

Is there Disabled Parking? A limited number of disabled car parking spaces are available. Please see a steward upon your arrival and you will be advised accordingly


HOW TO GET TO THE LOCATION 

Public Transport

The VIP Hospitality Suite and Official Grandstands can all be accessed by bus - please see Bus Vannin’s website for more info – www.bus.im

There are also a number of taxi companies on the Isle of Man which can provide travel to all Official Grandstand locations

Can I park overnight? Overnight parking is not permitted at any of the Official Grandstand locations or at the VIP Suite 

What time do the Official Grandstands open? For Qualifying days Official Grandstands are open from 17:00 to 21:30, or until the roads open, whichever is earliest. On race days Official Grandstands are open from 09:00 to 21:30, or until the roads open, whichever is earliest.

What time does the VIP Hospitality Suite open? For Race Day Hospitality events, the VIP Hospitality Suite will open at 09:00 and will close at 17:00. For other events, please see the details specified on the ticket.

What happens in the event of delays, postponements and cancellations?

Please see the Terms and Conditions which can be found at www.iomttraces.com/legal/ticketing-terms-and-conditions


OTHER

Are the Official Grandstands covered? No

Will there be security at Official Grandstands? Yes, there will be stewards in attendance. You should report any issues to the stewards in the first instance.

Once I go into the VIP Hospitality Unit, can I leave and return later in the day? Yes you can, however you will need to present your pass upon re-entry

What items are not allowed in the Official Grandstands? The following items are not permitted in any of the Official Grandstands or VIP Hospitality Suite:
- Glass bottles
- Alcohol
- Animals (except Guide Dogs)
- Drones or Remote Controlled Aircraft
- Lasers
- Fireworks/Pyrotechnics

What items are not allowed in the VIP Hospitality Suite? Guests are not permitted to bring their own food or drink into the Suite.

Can I bring a guide dog onto a Grandstand or the VIP unit? Yes you may. However we would recommend booking a seat on the front row of the Grandstand for additional room for your dog. No other pets or animals are permitted onto the Official Grandstands or in the VIP Hospitality Unit.


PHOTOGRAPHY AND FILMING

Can I take photos or film whilst on an Official Grandstand? Yes, provided it is for personal use only and not for commercial purposes

Can I take photos or film whilst in the VIP Hospitality Suite? Yes, provided it is for personal use only and not for commercial purposes

 

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